Challenge

When three of America’s leading cannabis and hemp testing labs came together as one, with plans to acquire other labs in future, the question that immediately presented itself was clear: 1) continue to support Agricor, Botanicor and SC Labs as separate entities since they worked in different states, 2) fold them under a new name or 3) merge under one of the existing brands.

Insight

Customer research indicated that key drivers such as service, price and test reliability trumped loyalty: in other words, in this business, you’re only as good as your last job. The research also revealed an interest in favoring labs that had comprehensive testing solutions built on a science-first approach.

Solution

With the ambition to expand into other state jurisdictions and continue acquiring other lab testing entities, the management team saw the strategic advantage and operational efficiencies of moving forward with one brand. And based on the research and existing market share,  recommended throwing our full efforts behind a repositioned and refreshed SC Labs brand rather than pull a new name out of hat.